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Case Study 1: Central Management Model
One of our clients, a very sophisticated insurance buyer, traditionally had one broker in every territory in which they operated (50+ territories). Many of the local brokers were adding no value to the insurance process and were effectively just 'post-boxing' which led to delays in the client receiving the information which they required. GST therefore took the central management role, with local brokers only being appointed either in territories where they were compulsory, or where there were other reasons to appoint (such as size of local business). This resulted in significant fee savings for the client, and a far more efficient and effective communication process with the local businesses receiving answers to their queries in reduced timescales. Additionally the answers given were standardised and GST have been able to spot any themes which arise and pro-actively manage these.
Case Study 2: Fronting Tenders
GST has worked with several of their clients to project manage their Fronting Tenders from start to finish. The GST was instrumental in helping clients to draw up a Request for Proposal (RFP), ensuring that the necessary questions were being asked of insurers so that clients' needs could and would be fully met. The GST co-ordinated all the responses and acted as the conduit between the client and the insurers for any follow-up questions or details needing clarification. Once the final responses were received, GST produced a report for clients with recommendations for the future, and changes were made where required. By GST running the tenders, the client could ensure that the correct fronting partner was selected without spending an inordinate amount of time doing this themselves. The reports were all well received and in each case the selected fronting partner was the one recommended in the GST's final report.
Margaret Booroff DaviesPartner, London |
Global businesses require a global approach to risk protection. This can be a challenge where assets are internationally dispersed and growth is rapid. Usually insurance programmes grow organically in response to the changing needs of the organisation.